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MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenant

MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenants

Tenants Admit Having Problems With Landlords And Letting Agents

55% of tenants in the UK’s private rented sector (PRS) have experienced problems with their landlord or their appointed letting agents according to the latest research from the Association of Residential Letting Agents (ARLA).

The most common issue which affected 31% of PRS tenants was the length of time taken to fix problems in rental properties including issues with boilers, heating and electrical outlets.

Once a problem was raised, tenants have waited an average of 36 days for the problem to be fully resolved. However over 14% of PRS tenants never had their rental property problems fixed at all, according to the research.

18% of tenants surveyed also reported frustrating delays with landlords not replacing worn out fixtures and fittings on demand, including requests to replace old or damaged kitchen cupboards or tired and worn carpets.

14% of the tenants surveyed, felt that their complaints about repair issues were either ignored or brushed off by landlords or their appointed letting agents.

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End Of Tenancy Cleaning Is Main Cause For Deposit Disputes

End Of Tenancy Cleaning Is Main Cause For Deposit Disputes

Cleaning Causes Deposit Disputes

UK private rented sector landlords know that at the end of a typical tenancy the most common cause of a deposit dispute is the standard of the cleaning.

Deposit disputes have increased 10% in 2013, rising from 46% in 2010 to 56% in 2013, according to new data from the Tenant Deposit Scheme (TDS).

End of tenancy cleaning has consistently been the most common dispute between landlords and tenants arguing over the refund of deposits, in mediation cases brought to the attention of the Tenant Deposit Scheme (TDS) and the number of disputed deposits are now at the highest level since the scheme started.

  • 43% of disputes are over damage to rental property
  • 30% of disputes concern redecoration
  • 17% of disputes brought to the attention of the TDS concern rent arrears
  • 13% concern the state of the rental properties gardens

The TDS figures show that 55% of disputes were raised by tenants, with 21% receiving 100% of the deposit amount in dispute. 45% of deposit disputes were raised by landlords and letting agents, however, only 19% received 100% of the amount in dispute.

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Survey Finds 30% of Tenants Quit Rental Properties Due To Poor Standards

Survey Finds 30% of Tenants Quit Rental Properties Due To Poor Standards

Landlords Need To Take Note Of Survey Findings
To Attract And Keep Good Tenants

One in three current PRS tenants have quit properties and ended tenancies within the UK private rental sector due to lack of repairs by landlords and the overall poor condition of rental properties in general.

These shocking tenant revelations are from a survey carried out on behalf of the National Landlords Association (NLA) by shower manufacturer Methven, last month.

The survey of PRS tenants discovered that poor quality fixtures and fittings in rental properties are a major cause of grievances and less than 10% of tenants who took part in the survey were completely happy with the condition of the property they were currently renting.

Over 60% of private rented sector tenants who took part in the survey said the standard of bathroom fixtures in rental properties is below average with 16% reporting that standards were poor. A further 53% claimed a good shower is an essential feature of a good rental property, which is good news for the shower manufacturers conducting the survey.

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