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MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenant

MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenants

Tenants Admit Having Problems With Landlords And Letting Agents

55% of tenants in the UK’s private rented sector (PRS) have experienced problems with their landlord or their appointed letting agents according to the latest research from the Association of Residential Letting Agents (ARLA).

The most common issue which affected 31% of PRS tenants was the length of time taken to fix problems in rental properties including issues with boilers, heating and electrical outlets.

Once a problem was raised, tenants have waited an average of 36 days for the problem to be fully resolved. However over 14% of PRS tenants never had their rental property problems fixed at all, according to the research.

18% of tenants surveyed also reported frustrating delays with landlords not replacing worn out fixtures and fittings on demand, including requests to replace old or damaged kitchen cupboards or tired and worn carpets.

14% of the tenants surveyed, felt that their complaints about repair issues were either ignored or brushed off by landlords or their appointed letting agents.

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48% Of Tenants Would Like To Withhold Rent Over Repair Delays

48% Of Tenants Would Like To Withhold Rent Over Repair Delays

Tenants wrongly attempt to

blackmail landlords over repairs

Private rental sector tenants are wrongly taking matters into their own hands and attempting to withhold rent from landlords over delays resolving emergencies like heating and electrical faults, according to new research by HomeServe.

The figures show that 1 in 3 PRS tenants have faced emergency repairs over the last 12 months,  with boiler faults and other central heating problems the most common.

Of those, 11% took the wrong action, attempting to withhold rental payments because they claimed that the landlord had taken an unacceptable length of time to deal with the repairs, and 48% of tenant respondents said they would also be willing to withhold rent should the need arise.

  • 1 in 4 problems take landlords more than a week to repair
  • 34% of private tenants have faced a home emergency in the last 12 months
  • 1 in 10 tenants who have had a home emergency withheld rent
  • 1 in 2 tenants would be willing to withhold rent if necessary to expedite repairs

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