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Award Winning Property Management

Award Winning Property Management

Castledene Property Management was awarded as Silver in the Northern Medium Letting Agent category at The Lettings Agency of the Year Awards 2012 in association with The Sunday Times and The Times and sponsored by Zoopla.co.uk.

On Friday 25th May, over 450 leading lettings agents from throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of only dedicated awards for the lettings agency industry were revealed. The winners received their awards from former Olympic Champion, Sir Matthew Pinsent who wowed the audience with some incredible stories of his achievements.

The awards ceremony was the culminating event of a rigorous and thorough judging process carried out over a four-month period by a panel of industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included hundreds of telephone interviews and mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman; Christopher Hamer.

Now in its third year as a dedicated competition, these awards have become widely recognised as the most sought-after and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.

Castledene Property Management winners of the Silver in the Northern medium letting agent category were delighted to receive the award.  John Paul, Managing Director commented “We are delighted to be recognised at such a prestigious event. All the hard work and dedication by the staff has paid off and it shows that with the right focus and determination you can prosper despite all the doom and gloom in the media”

A website listing all the winning companies with comments from the judges as to why they won can be found at www.lettingsagencyoftheyear.com

Peter Knight, Chairman of the event organisers Estate Agency Events commented; “Landlords and tenants can be confident that the agents displaying this awards medal represent the very best of the best. Whilst there has been much talk of the need to establish minimum standards for lettings agents, I am delighted that these awards can shine a light on those firms that are exceeding standards at every level within an increasingly competitive industry.”

The main awards were sponsored by Zoopla.co.uk, whilst the specialist categories were sponsored by some of the industry’s leading suppliers including Audio Agent, ARPM, BriefYourMarket.com, Endsleigh Insurance, Imfuna, LetMC, MidWest Displays, Moneypenny, Ravensworth, Reapit Spark Energy and The Property Academy. 

For further information, please contact Johnpaul@thecastledenegroup.com

Looking for a dynamic, forward thinking, customer focused Property Management Company?

Fed up with having to manage your existing letting agent?

Castledene Property Management offer an award winning structured and systemised approach to property management, treating every property as an individual business, maximising profits for landlords by reducing voids, maintenance costs and increasing rents.

Castledene Property Management are proud of their award winning customer focused services and invest heavily in staff training and development so that they can offer UNRIVALLED Property Management.

  • Continuous Staff Development
  • Total Protection of Clients Funds
  • Dedicated Portfolio Managers
  • We Advertise on ALL Major Property Portals
  • In House Legal Department
  • Unrivalled systemised Approach To Property Management
  • Portfolio Managers Trained To ARLA Standard
    If you are a landlord looking for professional property management contact us

Branches at:

Easington – 0191 527 4000 – enquiries@thecastledenegroup.com

Seaham – 0191 581 5709 – info@interlet-northeast.co.uk

Bishop Auckland – 01388 608523 – bishop@thecastledenegroup.com

South Shields – 07970 952404 – southshields@thecastledenegroup.com

Halifax – 01422 321114 – yorkshire@thecastledenegroup.com

Leeds – 0113 3350549 –

Manchester – 0161 777 8844 – manchester@thecastledenegroup.com

Belfast – 02897 521283

*Hartlepool – Opening Soon!

Award Winning Property Management Services

Unrivalled Award winning Property Management

 

Unrivalled Property Management

Unrivalled Property Management

 

 

Professional Property Management in Manchester

Professional Property Management in Manchester

 

UK Landlords avoid housing benefit tenants

Private Rental Sector Landlords Avoid Tenants Claiming Benefits

The results of a recent survey show that due to misconceptions over Government Welfare Reforms increasing numbers of private rental sector landlords are now refusing to even consider applicants claiming Local Housing Allowance (LHA), when searching for new tenants.

The Spareroom.com survey showed that out of 1000 UK landlords surveyed:

  • 87% had problems with non-payment of LHA by tenants at some time
  • 47% refused to even consider LHA tenants because of the potential payment problems.

This shows a real lack of understanding from UK landlords as many LHA claimants are often far more reliable than employed tenants, and all the media hype surrounding the Government’s welfare reform package has a lot to do with it.

Mike Clarke from Castledene Property Management, who are letting agents specialising in LHA tenants, explains: “UK landlords have often felt that tenants claiming benefits were far too much trouble and effort, as granting a tenancy (AST) meant endless forms and supporting documents had to be submitted before a claim could be processed. Landlords operate under the assumption that there will be delays in payments and if tenants were paid directly, there is also the risk that the landlord would not see any money for the rent. They only see the negatives and often ignore some of the positive aspects.”

  • LHA tenants generally remain in a rental property long term as they view the property as a home rather than just a place to live.
  • LHA tenants also care for the rental property as if it was their own.
  • The rental income from LHA tenants can still be significantly higher than from employed tenants.
  • Contrary to popular belief, Landlords can still get direct payments from local authorities.

Legal 4 Landlords recommend that UK landlords should always conduct thorough tenant referencing and always take out Rent Guarantee insurance for their tenants as a back-up in case there are problems with rent payments or delayed LHA claims in the future.

The professional letting agent - Castledene Property Management Ltd

Good Agents Don't Happen By Accident

It is widely thought that anyone with an interest in property and business can set up a property management company or a lettings agency. But, are there pitfalls in the process for new letting agents?

Over the last few years, the UK media have run countless news stories about letting agents failing their landlord clients and closing down, taking hundreds of thousands of pounds of client funds with them.

Many landlord investors seem to think that all lettings agents in the UK are equal, but is this the case? Does it take a certain kind of person to make a property lettings business successful?

A Good Letting Agent needs to be:

  • A Good communicator – Must be able to speak to investors and landlords as well as tenants
  • Customer orientated –both landlords AND tenants are your customers, so you need to find a happy balance
  • Analytical –Especially if you are dealing with the rents
  • Systematic – Capable of following systems and dealing with problems
  • Sales driven – you need to sell your services to prospective landlords and tenants to generate business.

Unless the business is in the fortunate position of being able to employ staff, with the relevant skill sets needed, from day one, then you as the business owner will need to be master of all of the above skills, or at least be competent, otherwise you will lose business as a result of your failings.

When starting any type of new business, you need to know what the main aims and objectives of the venture are and what niche will it operate in. If you don’t, how can you expect to be able to push the business forward and in the right direction?

There are already thousands of UK letting agents managing Billions of pounds (GBP) worth of property out there, so what separates you from them? Why should landlords and property investors choose your letting agency instead of anyone else’s? Are you a HMO specialist, do you manage top end properties? Do you deal with LHA tenants?

New letting agents often spring up and disappear again within 6-12 months because the business owners did not know enough about the local property market, the lettings industry in general, the niche market of the area they were operating in or even the demographic of their client base, in other words they did not have enough forethought to be able to survive and profit.

If information and responsibility is not handled correctly, it can be a very steep and expensive learning curve for a new property lettings business, leading to a host of financial and legal issues that interfere with your client’s expectations and obligations. Such matters could also force the closure of the business, costing your landlord clients dearly.

Landlords with an ill advised or ill equipped letting agency, who have been forced to close because they failed to move with the times, can find themselves with no tenancy agreements, (AST), no gas certificates (CP12), no rental income, no deposit and no fallback plan.

In fact, in some cases reported by the media, some failing letting agents had stopped paying rents to Landlord clients several months prior to closing, meaning that the landlords ended up falling foul of the law and many thousands of pounds out of pocket.

To be successful in property lettings, as with any business, you have to have knowledge and experience, not only the practical side of property management but also on the legal side, and keeping up with the latest government legislation, including all welfare reform changes and their impact on landlord clients, can be a minefield at times, but knowledge is power and only the strongest survive.

In business, failure to plan is planning to fail and monetising your skills and knowledge is not a crime. Knowledge and experience are the keys to success so business owners need to realise where their knowledge is lacking and plug the gaps with employees or other members of a support network, such as solicitors, insurance brokers, mortgage advisor, builders etc. Letting agents can also get help is by joining the National Approves Letting Scheme (NALS) and/or the Association of Residential Letting Agents (ARLA).

If you have property for rent anywhere in the North of England or Wales contact Castledene Property Management Head Office on 0191 527 4000 who will be more than happy to help!

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