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MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenant

MPPT Spotlight are focusing on Tenants this week with a series of articles on getting the best out of tenants

Tenants Admit Having Problems With Landlords And Letting Agents

55% of tenants in the UK’s private rented sector (PRS) have experienced problems with their landlord or their appointed letting agents according to the latest research from the Association of Residential Letting Agents (ARLA).

The most common issue which affected 31% of PRS tenants was the length of time taken to fix problems in rental properties including issues with boilers, heating and electrical outlets.

Once a problem was raised, tenants have waited an average of 36 days for the problem to be fully resolved. However over 14% of PRS tenants never had their rental property problems fixed at all, according to the research.

18% of tenants surveyed also reported frustrating delays with landlords not replacing worn out fixtures and fittings on demand, including requests to replace old or damaged kitchen cupboards or tired and worn carpets.

14% of the tenants surveyed, felt that their complaints about repair issues were either ignored or brushed off by landlords or their appointed letting agents.

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End Of Tenancy Cleaning Is Main Cause For Deposit Disputes

End Of Tenancy Cleaning Is Main Cause For Deposit Disputes

Cleaning Causes Deposit Disputes

UK private rented sector landlords know that at the end of a typical tenancy the most common cause of a deposit dispute is the standard of the cleaning.

Deposit disputes have increased 10% in 2013, rising from 46% in 2010 to 56% in 2013, according to new data from the Tenant Deposit Scheme (TDS).

End of tenancy cleaning has consistently been the most common dispute between landlords and tenants arguing over the refund of deposits, in mediation cases brought to the attention of the Tenant Deposit Scheme (TDS) and the number of disputed deposits are now at the highest level since the scheme started.

  • 43% of disputes are over damage to rental property
  • 30% of disputes concern redecoration
  • 17% of disputes brought to the attention of the TDS concern rent arrears
  • 13% concern the state of the rental properties gardens

The TDS figures show that 55% of disputes were raised by tenants, with 21% receiving 100% of the deposit amount in dispute. 45% of deposit disputes were raised by landlords and letting agents, however, only 19% received 100% of the amount in dispute.

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Cleaning up after a tenant can be costly

Landlords face Mounting Costs To Clean Up After Tenants

UK Landlords and letting agents are increasingly faced with dirty properties at the check-out stage, which has led to cleaning accounting for 40% of deposit disputes.

According to the Association of Independent Inventory Clerks (AIIC), many tenants fail to leave their property in the same condition at check-out and are often very surprised when they are told that professional cleaning is required.

Tenants rarely treat their rented property in the same way as they would a property they owned themselves.

Accidents happen during a tenancy and tenants need to realise that they must take financial responsibility for things that are beyond normal wear and tear.

It is important for landlords and letting agents to do a thorough inventory on a tenant check-in and again when they check-out.

The inventory provides proof of condition at the start and end of a new tenancy agreement.

At the check-out stage, the tenant should be made aware of the areas requiring cleaning and the potential cost involved.

Tenants are often shocked to realise that professional cleaning can cost anything from £10 – £20 per hour depending on the area and type of work required.”

Some tenants often claim that cleaning issues are either just normal wear & tear or are not their problem.

The simple answer is that if an area or item was clean at check in it should be left clean at check out. If something can be cleaned then it should be. If any dust or crumbs are present then this is clearly not clean.

The most common cleaning problems at check-out are:

•Ovens – cause the most problems. If it was listed as completely clean at check in, it must be left in the same condition. Burn marks to any part of the appliance means it is not clean.
Tenants are amazed that professional oven cleaning costs between £50 – £80.

•Stained and marked carpets – this is a very common problem with some tenants trying to hide stains with rugs and furniture.  Tenants are also known to cut out the stain and fill the hole with carpet they have cut from a hidden part of the property eg under the bed.

•Heavy lime scale to kitchen and bathroom fittings – the response of tenants is often ‘it’s not my fault, this is a hard water area’.

•Grease deposits throughout the kitchen, surfaces and cupboards may look clean but will feel sticky to touch.

•Thick dust & cobwebs, particularly around furniture and on the ceilings.

Professional between tenancy cleans can cost landlords a few hundred pounds if they want the job done properly, Landlords with properties in Manchester and the North West can call MCS 07977 220380 for  professional landlord cleaning services.

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