The Property Ombudsman’s 2011 report, released last week, has shown a large increase in the number of complaints made against UK letting agents managing residential Buy To Let (BTL) properties in the Private Rented Sector, (PRS). .

The Association of Residential Letting Agents, (ARLA) have backed the UK Property Ombudsman, Christopher Hamer, in his call for proper regulation of the UK letting agency industry.

Mr Hamer’s report noted the need for a dedicated council that promotes the importance of using letting agents that are recognised members of either ARLA or the Property Ombudsman Scheme.

However, ARLA want legislation be put in place which demands the registration and licensing of all UK letting agents.

ARLA Operations Manager, Ian Potter, said “As an organisation that strives to achieve the best possible standards within the private rented sector, we are disappointed to see a rise in lettings complaints over the past year. That said, it comes as very little surprise given there is no national regulation in place to stop rogue agents setting up shop and taking advantage of what is a fragile market, 26% of complaints were against agents who did not belong to an Ombudsman scheme.”

Mr Potter then went on to recommend that tenants looking to enter into agreements with letting agents should, for their own protection, ensure they are members of the Property Ombudsman Scheme at the very least.

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